How difficult do you find the Scheduling Process?

How difficult do you find the scheduling process? How much of the technical mumbo jumbo do you not understand? Many end-users do not know the purpose of a bridge or an MCU nor do they care. They just want to quickly and easily schedule resources and want the system to be reliable. Today, I am writing for people who care about the user experience.

Scheduling a conference that utilizes an underlying technology should not be an overwhelming experience. Sometimes, the problem is that people that develop these systems are so technically advanced that they do not know to how explain the solution to us common users. When using a new tool, I sometimes hyperventilate at the avalanche of information; Between technical diagrams, product overviews and system requirements that come flooding in, I am sometimes wondering, do I know how to use this product and will this save me time and make me more efficient?

myVRM scheduling and workflow automation software can be complex on many levels. However, at the core of our design has been the idea that no matter how technologically sophisticated we became, if an ordinary user could not user our software in a simple and easy fashion then we would be missing our core audience. myVRM has always wanted to champion the user first.

Over the next few months, myVRM is going to explore, through a series of short entries on our social media outlets, the ease of scheduling through the myVRM scheduling solution for the ordinary user. You will be able to follow along with our posts on LinkedIn, Facebook, YouTube and Twitter. Feel free to follow along with us @myVRM with #SchedulingSmart and most of all, ask questions or share your scheduling do’s and don’ts.

myVRM Delivers Polycom Ready Solution

myVRM Delivers Polycom Ready Solution

myVRM provides scheduling and workflow automation through interoperability with Polycom RealPresence infrastructure

Hicksville, NY. – June 19, 2014 – myVRM, a leading supplier of scheduling and workflow automation software, today announced that their software, which includes modules that automatically schedule and launch calls, has been demonstrated to interoperate with the latest solutions from Polycom, Inc. (Nasdaq: PLCM), a global leader in open standards-based unified communications and collaboration (UC&C).

The myVRM platform works seamlessly with Polycom’s video infrastructure, management systems and endpoints, providing users with a single scheduling system that provides workflow automation for managing video, face-to-face meetings, resources, and services across the enterprise. Along with managing UC&C resource scheduling, users can schedule other room bookings, hot desks, catering, audio-visual services, facilities services, and notify security of outside guests. Users can schedule these resources using any of the myVRM interfaces: Web Portal, Outlook add-in, Outlook/ Exchange, IBM Lotus Notes, iOS, Android, or via an iControl panel.

Because myVRM has satisfied Polycom’s extensive interoperability requirements to include testing against an exhaustive test plan, they can brand their software as Polycom Ready. All Polycom Ready solutions, including end-user devices, network devices, and software applications, are tested for interoperability with Polycom products and applications.

“We’re pleased and excited to bring to market a much-needed solution to enable users to leverage the power of Polycom by providing a single solution for scheduling video conferences along with all other aspects of meeting and collaboration support,” said Larry Roher, myVRM Founder and Chief Visionary. “The Polycom Ready designation assures customers that they can confidently deploy myVRM within their Polycom UC&C infrastructure environment.”

“myVRM is a powerful resource scheduling tool that enhances Polycom’s UC&C solutions. It enables customers to integrate UC&C scheduling with other scheduling and workflow requirements and automatically launch calls. myVRM has been tested and certified to deliver reliable interoperability and has earned the Polycom Ready badge,” said Tim O’Neil, Director of Polycom Developer and Technology Partner Programs. “Together, we’re delivering solutions that enable higher productivity while transforming businesses in the process.”

Polycom Technology Partners are committed to teaming with Polycom to improve the customer experience by adding unique value to Polycom solutions and solving customer business challenges. As a Premier Polycom Technology Partner, myVRM collaborates with Polycom to develop unique, customer-focused solutions that collectively broaden the portfolio offerings of myVRM, Polycom, and the nearly 7,000 members of the Polycom Partner Network.

myVRM is recognized by Frost & Sullivan, the Growth Partnership Company, with 2014 Technology Innovation Leadership Award

          myVRM is recognized by Frost & Sullivan, the Growth Partnership Company, with 2014 Technology Innovation Leadership Award

myVRM continues to demonstrate global influence with video conferencing and scheduling award

Hicksville, NY June 12, 2014 –myVRM, a leading provider of scheduling and workflow automation software, was recently recognized by International Growth Partnership Company, Frost & Sullivan with their 2014 Technology Innovation Leadership Award during their GIL 2014: Middle East Executive Congress in Dubai, UAE. Frost & Sullivan’s GIL Community is a unique network bringing together today’s most innovative visionaries and industry leaders

Innovation is a key component of our company culture and is what drives our business forward; being able to approach video conferencing and overall resource scheduling with wildly innovative game changing solutions. We are proud to be recognized by Frost & Sullivan as this validates the very foundation for which myVRM is built,” said Ken Scaturro, President of myVRM. “We are and will always continue to be proactive in our approach to understanding the needs of our customers in a rapidly changing and increasingly complex market.”

“Our [Frost & Sullivan’s] Best Practice Awards and our award recipients represent those products, services and organizations that are at the top 10% of their industry. Our global analyst team and growth consultants actively monitor and are always engaged in primary and secondary research. This coupled with measurable results forms what is quite a rigorous independent assessment and certainly those recipient companies are very deserving of the recognition,” said Brian Denker, Vice President & Global Head for Growth, Innovation and Leadership at Frost & Sullivan. ”myVRM’s success, I believe, is not only deep routed in a workplace and culture of innovation and technology improvements but truly visionary and futuristic in thinking where the future IS today!”

Senior Executives from in and around Dubai and the Middle East were on hand as well for a captivating and insightful showcase of myVRM’s disruptive, game changing technologies that are widely transforming industries and paving the way for innovative new opportunities for the future.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants.

Their “Growth Partnership” supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, they have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community.

Video Conference Scheduling Software Now Easier to Use

Anyone who doubted the continued growth in video conferencing at the start of 2013 surely will look back on that prediction with serious regret. The North Atlantic Treaty Organization’s (NATO) decision in September to invest in Polycom’s video conferencing hardware made it clear that even governmental organizations recognize the significant cost-savings, increased productivity and convenience that video conferencing offers.

However, video conferencing for all businesses and institutions, big and small, presents a host of challenges associated with the management of this new technology. To confront these challenges, NATO and Polycom partnered with myVRM, a leader in software scheduling solutions that was up to the task of integrating the needs of 28 member nations.

myVRM could provide the security and reliability that the organization responsible for the defense of half of the northern hemisphere demands. Video conferencing is supposed to be a business tool, but without the right assistance, even the best tool becomes a hindrance. Mark Escobar, a senior vice president at NATO, stated, “Combined with the (myVRM) scheduling system, the Polycom collaboration environment allows NATO to focus on the work at hand and not on the technology needed to do it.” myVRM is currently helping NATO and is positioned to help other businesses in a number of ways.

Ease of Use 

If video conferencing is going to play an ever larger part in our business environment it will be essential that the scheduling process be easy and accessible. myVRM’s scheduling platform is accessible by the myVRM Web portal, but also integrates with Lotus Notes, Microsoft Outlook and Google. Multiple platforms must also include the ability to schedule and participate in conferences from multiple types of devices. Laptops and desktops are a given, but iPads and tablets are also easily integrated into the myVRM scheduling solution.

Portability 

The best scheduling software in the future will not just be reliable and easy to use from a laptop, desktop or tablet. myVRM believes that to be the best scheduling option, their software will have to be 100% portable and accessible at a moment’s notice. At myVRM, the future is here now. The myVRM multi-platform access to their scheduling software now includes all Android and iPhone smart devices. Opening up a laptop in an airport or connecting to a hotel network can take more time than scheduling the actual meeting. The business professional with five free minutes before a flight or at the close of the meeting can open the myVRM application from any Android or iPhone device and in a matter of minutes plan a meeting.

myVRM is leading a “meeting scheduling revolution” for managing all of your organizations in-person or audio/video/virtual meetings. Deployable, scalable and easily integrated into existing legacy systems of any size or industry, myVRM is an innovative, end-to-end solution to schedule, launch, monitor, manage and report on all of your business meetings

The Do’s and Don’ts of Meetings

We all know it, everyone hates meetings. No one wants to be in one, or be part of one. They aren’t organized nor efficient. Unfortunately, meetings have to continue to exist and for once it would be a good idea if they served a purpose. Meetings need to add value to our already busy lives, they need to inform us. They need to to be compelling, and informative.

Here are some tips to try to keep all your tasks in place for your next business meeting.

Stop:

- Checking emails, and answering phone calls

- Multi-tasking – see how else myVRM can help

- Having side talk/personal conversations

Be / Do:

- Open minded and have open communication to avoid negative attitudes, and get the most ideas out.

- Have a (manager) keep the meeting organized in order to stay on task and follow the agenda to  help deliver the business meetings goal(s).

- Invite people pertinent to the meeting. The (manager) person in charge can send out an email to the rest of the employees about the meetings highlights.

Did you know 49% of workers believe unfocused meetings are the biggest waste of time? Putting meetings together wastes valuable time from your real objective – Communicating effectively, and having your issues resolved.

Having these tips set and in place for your next meeting can dramatically save time and make your meetings more effective. See how myVRM can help you accomplish these goals, and more here

Phil Marshman – New Managing Director to Expand myVRM’s Global Reach

Hicksville, NY November 18th 2013 – myVRM, the world’s premier scheduling software solution, names Phil Marshman as its Managing Director EMEA division.  Mr. Marshman, a 15 year video conferencing veteran, will maintain customer relations, while continuing to foster growth and oversee the company’s European operations.

Being part of a software company that has insight and a clear direction for the future of visual communications is important to Mr. Marshman, “myVRM has gone from strong to stronger since I first met them three years ago.  I consider them to be the best end-user conferencing scheduling solution in the world.  Their software transforms the way people interact in an effective and efficient manner.  When the opportunity to join their expanding European team presented itself, I jumped at the chance!”

Larry Roher, CEO of myVRM echoed Mr. Marshman’s excitement. “It’s great to have Phil on board.  His experience and understanding of the video conferencing industry makes him a fit for heading up our European operations.  Phil’s going to be a great asset to our team and I look forward to working with him for many years to come.”

myVRM Introduces the iControl Panel

Hicksville, NY October 15, 2013 – myVRM, the world’s leading scheduling software for in-person meeting rooms, video conferencing and telepresence facilities, announces a new extension to their robust scheduling solution. The iControl Panel is mounted outside the conference room and shows the schedule for that particular room, while giving users access to the myVRM scheduling platform to book new meetings system wide.

The iControl panel offers room status at a glance with color coded screens. The panel also allows the user to make new reservations, offers the ability to find an alternate room and because it runs on a standard iPad, the panel is cost effective.

With the convenience of still being able to schedule meetings from all of the other myVRM supported interfaces, iControl also provides users the added ability to book and utilize available meeting rooms at a moments notice. This is yet another way companies can ensure maximum room utilization and efficiency. Larry Roher, CEO of myVRM said, “We are excited to introduce a new device that makes it easy to coordinate an impromptu meeting and book an available meeting room on the spot. The iControl Panel is one of the ways that myVRM helps our customers maximize room utilization and efficiency.”

Welcome to myVRM 360° Partner Program: The Partner Portal

Greetings Everyone!

Thank you for being a loyal myVRM Partner. I’m pleased to announce an update to our 360° Partner Program that will dramatically improve the support resources available to you. We’re reinventing our support model – delivering more options, more documentation and an improved experience with the introduction of our Partner Portal.

As an existing myVRM Partner the change is easy – you’re already enrolled. You will receive an e-mail on September 27th 2013 with a link to verify your account and create a password. With the Partner Portal your support benefits have dramatically improved:

  •  Extensive knowledge base
    • Support documentation, administrator guides, FAQs and much more
  •  Feature request tool
    • Provide us with your suggestions on improving the software with additional feature sets
  •  Software repository
    •  Download the latest release of myVRM software
  •  Incident submission and management interface
    •  Open, update and close your incident requests
    • Plus, there are many new features, like:
  •  Full mobility support
    •  Allows instant access to your open incidents on the road
  • Language support for international customers

We invite you to experience a program totally redesigned around you.

 

Sincerely,

Robert Brangenberg 

Manager, Technical Support Services

Phone: +1.516.935.0877 x158

rbrangenberg@myvrm.com | www.myvrm.com

The PC and Mobile Join the Videoconference Revolution

There’s a major industry move to use PCs and handheld devices for videoconferencing, including adding personal devices to legacy videoconference calls.

The VC market is growing fast.  2015′s revenues will double 2010′s, according to Frost & Sullivan.  But did you know the traditional VC part of it shrank 13.5% in 2012?  The growth came in the non-traditional, “VC anywhere” services.  Vidyo, a leader in the desktop VC revolution, more than doubled!  Frost & Sullivan predicts the VC services market to grow at 19% CAGR 2010-2015, vs. 17.5% CAGR for VC overall.[1]  That means a huge gap is opening between traditional and “non.”

The endpoint growth is not just PCs.  Denise Culver of HeavyReading.com has it right: “As cloud video usage increases, and mobility continues to grow, the two trends will merge and complement one another.”[2]  She thinks video will account for as much as 65 percent of 2015′s mobile usage, up from 10 percent today.  If you don’t believe her, watch the young people in Starbucks.

Frost & Sullivan again: “Businesses of all sizes with distributed environments such as branch, remote and regional offices; telecommuters; home offices; and distributed teams are creating pent-up demand for enterprise-grade, secure videoconferencing services in the cloud and pushing it to truly become the next big thing in enterprise communications.”[3] (Emphasis added.)

Distributed environments are there and growing, and the guys at Vidyo, Blue Jeans, Vidtel, Jabber, Lync, and the others are not just catering to them, they’re enabling them.  And businesses really want such enablers because new ways of working are key to productivity gains.

 You Need to be Ready

We all know the drivers of this revolution: scalability, easy deployment, lower CapEx and TCO, outsourcing of complexity and technical skills, quality assurance, and broader reach – to customers, suppliers, prospects, consultants, etc. – benefits available to service providers as well as their client companies.  They’re too powerful for any company to buck.  The change will happen.  Now’s the time to prepare.

Interoperability is Key

As with all other IT innovations, the market is demanding interoperability.  You’ll need your cloud service to work with, e.g., your customer’s cloud service.   Companies and service providers have legacy investments in rooms, endpoints, and bridges – highly valuable assets for useful functions they aren’t about to throw away, and which will continue being installed.

 Fortunately, VC innovators recognize that and see interoperability as a selling point, so they’re building it into their offerings.  Connecting clouds to MCUs, for example, is in everybody’s plan.  Rich Costello of IDC says,”We expect to see increasing integrations of video and telepresence with unified communications and collaboration (UC&C) applications driving the market during the forecast period.”[4]

But What about Management?

Interoperability enables distribution and diversity of participants and their locations, but that doesn’t solve the problems of scheduling and managing conferences. It magnifies them! 

 “We are always amazed at how scheduling is still such a mess for so many large end users of video conferencing room systems,” wrote Andrew Davis of Wainhouse from InfoComm 2013.[5]  He won’t be amazed to see it get worse.

 The easier it is to include people anywhere, with any device and connection, the harder it is to manage their participation: invite them, confirm them, communicate changes to them, be sure they’re included when conferences start, and report on their participation. But you can’t expect the many product and service suppliers to do these tasks for other suppliers’ users.

 You need an independent resource manager that can encompass them all – whatever new services you choose and whatever legacy equipment you’ll keep using.  And that resource manager must be absolutely committed to including all technologies and offerings as they develop.  Changing management systems can be harder than changing technology.

myVRM is the Answer

myVRM is the only solution to the “scheduling mess” Andrew Davis noted in his InfoComm blog.  He said, “myVRM set out to address this challenge many years ago,”[6] and he’s right.

For the last seven years, myVRM has offered the premier scheduling and management system for videoconferences.  There’s a lot more to managing UC&C than scheduling.  Working with hundreds of users and all the VC systems as they’ve evolved, we’ve found the best ways to select rooms and participants, schedule conferences, handle changes, initiate them automatically, monitor their success, and report activity.  myVRM is a comprehensive system, but easy to use for schedulers and administrators.

v2.9 is the Version

Davis goes on: “[At InfoComm, myVRM] introduced V2.9 of the software, which has grown to be very comprehensive. V2.9 features a new and improved look and feel, the ability to schedule both room and personal conferencing devices, and deeper integration with Outlook. The software also has modules to support “hoteling” [also called "hotdesking"] and an API set to be able to include hardware devices from many vendors.”[7]

 V2.9 adds scheduling of cloud conferences using either Blue Jeans or Vidtel, and participants using Cisco Jabber or MS Lync.

 In its initial release, V2.9 goes further with Vidyo and Radvision Scopia, doing its management job on “mixed” conferences using their ability to connect to traditional VC endpoints.  That is, a myVRM-managed conference may now include Vidyo- or Scopia-cloud-connected PCs, tablets, smartphones, and rooms and your VC rooms.

 More to Come

It’s a fast-moving curve, but we’re staying ahead of it, working on the same capabilities for the other cloud services, as their capabilities develop and customers take them up.  For example, we’re working on software to give Lync users almost unrestricted usage of their accounts – in any manufacturer’s VC environment.

This is what unified communications means to us: complete interoperability, completely managed.

So watch this space for 2.9 enhancements. 

And, please, let us know which integrations are most important to you.

[1] Frost & Sullivan white paper “Videoconferencing-as-a-service” [2]  http://www.heavyreading.com/entvoip/  July 2013 [3] Frost & Sullivan white paper “Videoconferencing-as-a-service” [4] IDC Press Release on Worldwide Enterprise Videoconferencing Market [5] Wainhouse Research Bulletin InfoComm 2013 [6] Ibid [7] Ibid

 

If you’re in doubt about the benefits of a scheduling system, let our experts do a commitment-free evaluation of your scheduling methods.  We’ll tell you how you compare to others, identify your strengths and weaknesses, suggest ways to improve your process, and quantify their benefits.  If myVRM is right for you, we’ll even give you a detailed return-on-investment analysis.  To learn more about this offer, including its free deliverables, click here.

 Our Offer to You

If you’re in doubt about the benefits of a scheduling system, let our experts do a commitment-free evaluation of your scheduling methods.  We’ll tell you how you compare to others, identify your strengths and weaknesses, suggest ways to improve your process, and quantify their benefits.  If myVRM is right for you, we’ll even give you a detailed return-on-investment analysis.  To learn more about this offer, including its free deliverables, click here.